Feature Flash #2: Advanced SNMP Monitoring Features for your Remote Support Service

resources remote support services - Domotz

Welcome to another issue of Feature Flash -- the new bi-weekly Dealer update. This week we’ve got new SNMP monitoring features for you

The Violet Digital Support App

Recently we’ve had a number of our dealers ask about getting enabled for the Violet App, our customizable customer facing app.

To get enabled, send an email to support@domotz.com with the following details:

    • Company Logo: approx. 400×200 pixels, png format preferred, less than 10k file size, consider using a transparent background depending on how your logo looks
    • Company Support Details: Email address for customer support, Telephone number for customer support and Business address

Since the launch of the v1 Violet App we’ve been collecting feedback from the Dealer community -- and an update to the app based on this feedback will be released soon.

SNMP Monitoring Features

Over the last few weeks the majority of our Development Team have been focused on implementing new advanced SNMP monitoring features that will soon be available in Domotz PRO. This has been a significant update for the team and we’ll be announcing the release date shortly.

Power Management

    • We’ve added support for SurgeX PDU and additional ATEN models

General Features

    • Cresnet: support added for the following controllers: PAC2M, PYNG-HUB, CP3,  CP3N, DIN-AP3, SWAMP, TPMC-9L)
    • DirecTV: support added for different chip vendors (previously only Humax)

SNMP Monitoring (coming soon!)

    • Ability to specify SNMPv2 OID to be monitored
    • Ability to set-up alerts (based on the value of the OID)

New Website Assets

Here are the new resources available in the Domotz PRO Think Tank.

Customizable Brochure

We’ve added a brand new customizable brochure to the Think Tank. Add your business information in a few clicks and use the brochure for communicating with your customers.

Get the Brochure

Q&A Webinar

This week we hosted another Q&A webinar online and had great attendance and questions from the Dealer community. Missed the webinar?

Get the Recording

Upcoming Online & Live Events to Experience Domotz PRO

Here’s where you will be able to find members of the Domotz team in the next few weeks.

Next Issue

Issue #3 of Feature Flash is due on the 10 March, so watch this space! In the meantime don’t forget to check out our Think Tank for all the latest free learning and marketing resources to help you grow your remote managed services.

If you have any questions, don’t hesitate to write to us on dealers@domotz.com or in the Domotz forum.

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Learn more about Domotz PRO Network Monitoring and Remote Tech Support System Pricing