Domotz PRO Frequently Asked Questions

Network Management, The Dealer Program, Pricing and General Information

Dealer FAQs

It’s super easy to become a Domotz PRO Dealer:

  1. You can sign-up to become a Domotz PRO dealer by filling in the form on the Domotz Homepage
  2. Or you can express your interest in becoming a Domotz PRO dealer by writing to 
  3. You can also promote yourself to Domotz PRO Dealer by clicking the “Domotz PRO Dealer” button from the Domotz Portal at:


Each of the licenses you purchase has a rolling start date which means that you can activate individual licenses as you please without losing any service time. There is no expiration date so you can start activating licenses whenever you want.

The benefits of becoming a Domotz Pro Dealer are many:

  • You’ll be able to work more efficiently
  • You’ll be able to save time and money
  • You’ll be able to offer your customers a superior customer support experience
  • Work proactively, resolving issues when they first arise, often before your customer even becomes aware there is an issue.

We enforce a 5 license minimum for dealers for a few reasons.

  • To ensure you are a professional user
  • To ensure that you are genuinely providing remote tech support to others
  • We require you to purchase 5 licenses, which confirms you are using Domotz for professional reasons. As a professional you get a 30% discount on the Box, so it is more profitable for you to sell.
  • We are prioritizing the features of our dealers in the development process

It’s very easy to get enabled for the Violet App feature of  the Domotz Pro Network Monitoring Software.

To get enabled, send an email to with the following details:
Company Logo: approx. 400×200 pixels, png format preferred, less than 10k file size, consider using a transparent background depending on how your logo looks
Company Support Details: Email address for customer support, Telephone number for customer support and Business address

Since the launch of the v1 Violet App we’ve been collecting feedback from the Dealer community — and an update to the app based on this feedback will be released soon.

Domotz PRO FAQs

Domotz Pro is a professional grade product. There are 2 licensing options:

  • Single Users: $2.99 a month per license
  • Installers & Dealers: $2.99 a month per license -- but a minimum of 5 licenses is required. There are additional benefits to joining the Installers and Dealers program. Members of the program get access to additional hardware discounts and features for providing remote tech support. Learn more about the benefits here: 

You can learn more about Domotz Pricing options here:

There are multiple ways to run the Domotz Pro Remote Network Management System on a network. Here are the options for installing the software on a network.

  • Self install: You can self install the Domotz Agent for free on existing hardware devices including: Raspberry Pi, ReadyNAS, QNAP and Synology. You can download the software to your NAS or Raspberry Pi by directly, by logging into the Domotz portal: 
  • Domotz hardware: The best way to run Domotz is via Domotz Hardware which includes the Domotz Box and Domotz Raspberry Pi. Domotz Hardware can also be purchased from the Domotz portal: 

Domotz Pro Comparison: The Domotz remote network monitoring software offers a number of benefits over other systems available on the market.

  • Monitoring via MAC address: Domotz monitors and tracks devices by MAC address rather than by IP address.
  • User friendly GUI: our system is entirely focused around mobile and user friendliness
  • Unlimited devices: no limit to the number of devices that can be monitored. We charge a flat, transparent service fee whereas other systems charge per device or alert
  • Security and encryption: When you connect to a device remotely, we create a secure and unique ssh tunnel. With many other systems you are given a web link, which can be copied and sent to anyone.
  • Remote connectivity: our software supports RDP/SSH and Telnet connection
  • Remote power management: We support a variety of IP controllable power plugs (digital logger, wattbox, APC…) and we are adding more every week.
  • Cheaper Hardware: We offer cheaper and even free hardware options for installing the software
  • Network Diagnostics: In addition to providing speed tests, we also offer Internet Health checks to diagnose network health.

IT Professional: Remote Network Management Features

Domotz Pro offer a host of remote network management features available to all software users including:

  • Network and Device Monitoring: Monitoring of an unlimited number of devices per network, SNMP monitoring, Multi-VLAN/Subnet support, latency and automated network mapping.
  • Network and Device Alerts: Alerts can be configured for network status,  device offline and new device discovered. Unlimited alerts can be configured per agent.
  • Network Diagnostics: Speed tests, internet health, network history log, Ethernet port monitoring.
  • Power Management: Remote Power management, Power Reboot, PoE, Wake-on-LAN, support for Network Switches & PDU’s.
  • Remote Device Access: Remote access is support for Web, Console and Remote Desktop connections. The supported protocols include; http, https, RDP, and Telnet connections.

Integration Company: Remote Network Management Features

Domotz Pro also includes remote network management features that are specifically designed for integration companies including:

  • Automation System Integration: Built in support for automation systems (Control4, Crestron, Lutron, AMX) and many more coming soon.
  • Customer Facing App & Reports: A customizable app integration companies can give to their customers for engagement and client care. Downloadable reports for the last 30 days.
  • Manufacturer Support: Integration Companies can also share a remote network with a hardware manufacturers for a more effective and streamlined troubleshooting session.
  • Multi-Protocol Support: the software supports IP, Cresnet and ZigBee protocols and there are plans to add more protocols in the future
  • Team Management: Different levels of access for team members in an organization. Add/delete team members and assign roles.

See the comprehensive list of Domotz Pro features

Domotz PRO enhances the features of existing home automation systems because in addition to controlling it also provides monitoring functionalities.

We have never seen Domotz PRO as a competitor to smart home hubs and home automation systems, instead it’s the layer of monitoring and support needed for these devices.

After all, who alerts you when your control system or security system goes down?

Domotz has also established key partnerships with leading Home Automation System manufacturers including: Luxul, Crestron, Nuvo and many more will be announced in the coming months.

Visit the Domotz forum page on Automation System Support for an up-to-date list of supported controllers.


Domotz does support multi-VLAN configurations which enable you to monitor devices on different VLANs. We recommend using Domotz Hardware: Domotz Raspberry Pi or Domotz Box for multi-VLAN monitoring -- that’s because we can ensure performance.

However, the Multi-VLAN feature is also supported on Raspberry Pi. You can get more information from this post on our forum :

The Domotz Pro Remote Network Management Software supports a wide range of IP controllable plugs and PDUs including:

  • APC
  • Amcrest
  • Aten
  • Baytech
  • Belkin WeMo
  • Bryant
  • Digital-Loggers
  • Edimax
  • Gude
  • JJPlus
  • Keene Electronics
  • Kankun
  • Middle Atlantic
  • Orvibo/Wiwo
  • Pakedge
  • Panamax/Bluebolt
  • SnapAV
  • Time2
  • Tripp-Lite
  • Ubiquiti/Unifi

For more information and the latest always up to date lists please visit the following pages:

The Domotz Pro Remote Network Monitoring Software currently supports Automated Switch Port Mapping Features & Power over Ethernet (PoE) for the following Managed Network Switches.

Brand Model’s Tested
Luxul ·        AMS-2616P

·        AMS-4424P

·        AMS-1208P

Cisco ·        Cisco SG-xxx

·        Catalyst 2960

·        Catalys 3560

·        Catalyst 3650

·        Catalyst 3750

Netgear ·        GS728TP
Planet ·        SGSW-24040P4

N.B. In order to show power consumption information the device needs to be configured with default username and password (current limitation)

Araknis ·        AN-300-SW-8-POE

N.B. In order to show power consumption information the device needs to be configured with default username and password (current limitation)

Ubiquiti ·        EdgeSwitch models

N.B. Shows power consumption information (and buttons) only with default username and password (current limitation)

Needs snmp read to be set to public

Ubiquiti ·        Unifi models

Needs snmp read to be set to public

Only port mapping functionality available for now

Pakedge ·        SX-24P16

N.B. Port mapping is only available with default username and password (current limitation)

For more information and the latest always up to date lists please visit the following pages:

The Domotz Pro Remote Network Management Software supports the following software rebootable devices:

Manufacturer Models Notes
Araknis •  PoE Switch
Chromecast • Chromecast1
• Chromecast2
 Eureka based models should be supported
Control4 Controllers • Main Controllers
• Secondary controllers with prefix (HC[*] and EA[*])
• Touch Panels
Crestron DM • DM
• MC
• PR
• CP3
• CP3N
Direct TV Currently only the ones with chip vendor: HUMAX Co., Ltd.
Draytek •  P1100
NuVo •  P100
• P3100
reboot only available for firmware 4.0 +
Pakedge •  PoE Switch
Planet •  PoE Switch
Ubiquiti •  PoE Switch
Yamaha • WXC-50


 We should be able to support the following Models (some may lack reboot)

“RX-V479”, “RX-V579”, “RX-A550”, “HTR-4068”, “TSR-5790”, “RX-S601”, “RX-S601D”, “RX-V679”, “RX-A750”, “RX-V779”, “RX-A850”, “RX-A1050”, “RX-V1079”, “RX-A2050”,
“RX-V2079”, “RX-A3050”, “RX-V3079”, “HTR-6068”, “TSR-7790”, “RX-AS710”, “RX-AS710D”,”CX-A5100″, “R-N602”,   “NX-N500”, “CD-NT670”, “CD-NT670D”, “ISX-80”,  “WX-030”, “SRT-1500”, “YSP-1600”, “YSP-5600”, “RX-V481”, “RX-V481D”, “RX-V581”, “RX-A660”,  “HTR-4069”,
“HTR-5069”, “TSR-5810”, “RX-V681”, “RX-A760”, “RX-V781”, “RX-A860”, “RX-A1060”, “RX-V1081”, “RX-A2060”, “RX-V2081”, “RX-A3060”, “RX-V3081”, “TSR-7810”, “WXA-50”,
“WXC-50”,  “R-N402”, “R-N402D”,  “CRX-N470”, “CRX-N470D”, “ISX-18”, “ISX-18D”,  “WX-010”,
“YAS-306”, “YAS-706”, “YSP-2700”

For more information and the latest always up to date lists please visit the following pages:

Pricing FAQs

1 Domotz Pro credit is needed per site, per each 30 days of monitoring.

1 credit = 30 day of service per site.

There is no limit to the number of devices which can be monitored via a single license. You can monitor all the devices a network can handle.

Domotz Pro includes a 21-day free trial of the software. The free trial is designed to let you experience the software and its features to device whether it’s right for your business.

After the free trial period, Domotz credits need to be purchased to continue using the service.

Credits can also be purchased from the Domotz Portal. Each credit costs as little as 3.00 and is equal to 30 days of monitoring service for one network, regardless of the number of devices.

You can start a free Domotz Pro trial by accessing our portal: 


Single Licenses: Domotz Pro licenses each cost as little as 3.00/mo per network for monitoring an unlimited number of devices. You can purchase Domotz licenses monthly, annually, or on a “lifetime” basis.

Hardware: We offer a range of free and affordable installation options.

Prices may very depending on your currency and geographic location. While we charge as low as 3.00/mo per network -- in your currency this may differ. When calculating pricing we have to take into consideration a variety of factors including; shipping, storage and currency rates.

When you sign-up to Domotz Pro, you’ll get access to a free trial of the software for 21 days. This allows you significant time to explore the software’s features and learn if it meets your needs.

Once the free trial period is up, you’ll need to purchase Domotz Pro credits to keep using the software. Domotz Pro credits can be purchased from the Domotz Portal at:

1 credit = 3.00 and is valid for 30 days of service.


Domotz Pro remote network monitoring software is an extremely affordable solution for remote management and troubleshooting.

  • Free Trial: All users are offered a 21-day free trial of the software.
  • Cost: After the free 21 day trial of Domotz Pro, the software costs 1 credit per agent per 30 days of service. 1 credit costs as little as 3.00 and is valid for 30 days of service. Credits are purchased from the Domotz portal.

Technical FAQs

The Domotz Agent for NAS (QNAP, Synology, ReadyNAS, Raspberry Pi) or Raspberry Pi can be downloaded from the Domotz Portal: 

To get help with Domotz Pro, you can contact our support team. Our support team is ready and available to answer any questions about installing Domotz. Just shoot us an email on: and someone will get back to you as soon as they can.

You may also be able to find the answer to your question online in one of the following resources.

The Domotz agent lives on port 3000, as such, you need to add the port number to be able to access the Domotz Agent. If the device you installed the Domotz Agent is on IP address, you’d simply add :3000 to get You should now be able to access the web UI of your Domotz Agent. Note that if your device already has an app that uses port 3000, Domotz will automatically use the following available port, i.e. 3001. This works incrementally until a free port is available. Please see the installation instructions for more details.

The way the monitoring of devices work is that we send six (6) pings every 30 seconds to each device on the network. If one or more of those pings are returned, then we count this as a Heartbeat. A device can “miss” three Heartbeats without being marked as Down. If a device doesn’t return any of the pings within a two (2) minute period, then the device is marked as Down. If the device starts to respond to pings again, it gets a new Heartbeat and is marked as Up again.

The Domotz App is compatible with iOS 7 or later.

The Domotz App is compatible with Android 4.4 or later.

We’ve provided quick setup installation instructions for the Domotz Agent in the Domotz Portal and lengthier instructions can be found in our Knowledge Base.

Through the Alerts menu on the main view of the app you can set either ‘push’ or email notifications of Network Alerts for:
-- Agent connection Lost/Recovered
-- New Devices Discovered
and through the Device page you can set either Standard or Custom Alerts for each Device.
-- Missed Heartbeats detected
-- Device goes Down
-- Device comes Up

The currently supported options include Web Services (HTTP, HTTPS), Remote Desktop (RDP) and Console Access (Telnet, SSH).

“We have various connections we need through the firewall which need to be configured before the Agent will be able to work correctly.
Domotz needs access to the following:

If you are in North America:
• (port 443)
• (port 443)
• (port 10051)
• (port 5671)
• (ICMP)
•,, (range: 32700 -- 32849) -- these are required for the Remote Connection functionality.
Also, if you are using our provided Domotz-Pi or Domotz-Box, the following services are used to (for setup and automated upgrades of the packages):
• (ports 4505 e 4506)
• (port 11371)

The rest of the world:

• (port 443)
• (port 443)
• (port 10051)
• (port 5671)
• (ICMP)
•,, (range: 32700 -- 32849) -- these are required for the Remote Connection functionality.

Also, if you are using our provided Domotz-Pi or Domotz-Box, the following services are used too (for setup and automated upgrades of the packages):
• (ports 4505 e 4506)
• (port 11371)

The Raspberry Pi has 4 LEDs, two on the front and two on the back. On the rear, the orange light should remain steady and the green light should blink when it is connected with the LAN cable.

On the front the Red light should stay steady and indicates the Pi is on, the green should blink when data is being processed.

iOS 10 is scheduled to be released in production in autumn 2016, the Domotz App will be compatible by the time the production release of iOS is ready.

We don’t currently have a Windows or iOS package but a Domotz Agent can run on these types of machines if you install a Virtual Machine that mounts a standard Debian OS. If you want details on how to set this up please contact

Before (if possible) activating the Domotz Pro Agent the following should be set on all SNMP compatible devices:
• enable SNMP
• set the snmp communities as follows:
• read = public
• r/w = private
• community = public

What SNMP data can I see in Domotz Network Monitoring Software? Default SNMP data is broken down into two types on Domotz.

Default SNMP data is broken down into two types on Domotz.

  1. Automatically gathered SNMP data
  2. Custom SNMP data retrieved based on OIDs

For standard devices and network switches, the data we show will depend on the whether we explicitly support the device or not and is broken down into information we can display, and device capabilities we can manipulate.

Automatically gathered SNMP data

For all standard SNMP devices we display:

  • info: inbound/outbound traffic
  • info: admin and operation status
  • info: incoming/outgoing errors and packed discards
  • info: name and description of the port
  • info: device name, system description, and system model
  • capability: Ability to customize/edit the SNMP community strings (read/write).

For fully supported network switches, in addition to the data listed above, the following are available if supported by the device:

  • Info: Automatic port mapping
  • Info: PoE Status (where applicable)
  • capability: PoE commands (on/off and reboot where supported)

Custom SNMP data retrieved via OIDs

For all devices that publish SNMP data, we have introduced Domotz Eyes which can be configured as SNMP Sensors to monitor SNMP data available via custom OIDs. You can then create Alerts based on these SNMP Sensor values.

In order to migrate an Agent to new hardware or to the new Domotz Box/Pi you should:

  1. Stop the Domotz Agent running on your original hardware.
  2. Contact Domotz support and provide us with the name of the Agent you are moving and the MAC address of the new hardware
  3. Wait until Domotz support has confirmed that the necessary changes have been made in our systems.
  4. Start the Agent on the new hardware (or just plug-in the new Domotz Box or Domotz Pi). Wait few minutes (5-6 minutes).
  5. Connect to the following URL from your web-browser:
    Note: You can get the IP Address using Fing
  6. Once you connect to the Agent, login with your credentials and you will see the button “Resume Agent” which will complete the copy process of your previous configuration.

We have seen that many times you need to change the registry to enable external RDP connections. Go to regedit and change the following keys:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp]

At times some additional configuration will be necessary so if this doesn’t work please contact and we will provide you with more details.