Domotz Releases Manufacturer Support Feature for Luxul Troubleshooting

New Domotz Pro intelligent collaborative troubleshooting capability delivers a time-saving win for both integrators and manufacturers

PRODUCT NEWS  15 MARCH 2017 VIOLET CHEPIL

Manufacturere Support Feature - Streamlining Luxul Troubleshooting

New Domotz Pro intelligent collaborative troubleshooting capability delivers a time-saving win for both integrators and manufacturers

Domotz, the leading provider of network monitoring and remote tech support systems for integration companies and IT professionals; and Luxul, the leading innovator of IP networking solutions for CEDIA professionals, today announced the launch of a new Manufacturer Support feature available in Domotz PRO.

The Manufacturer Support feature allows professional installers to share access to their customer’s network with Luxul’s support team for real-time troubleshooting.  Once the problem is resolved, the dealer can quickly and easily revoke access.

“Through our partnership with Domotz, Luxul integrators can ensure a properly configured, secured and optimized network for their customers,” said Jeffrey Curtis, General Manager and Vice President of Luxul. “For our integrators, time is money. Giving them a simple method for accessing and collaborating with Luxul support resources via an interactive real-time troubleshooting session is ground-breaking.”

“This new feature exemplifies how cloud-based network access systems are win-win for the entire custom home automation ecosystem. Everybody is saving time and money,” said Domenico Crapanzano, CEO & Co-founder of Domotz. “Luxul is now able to offer a more streamlined troubleshooting process that saves their integrators time, while also reducing ticketing times for their support team.”

Streamlined support for Luxul: How it works

Using the Manufacturer Support feature in the Domotz PRO app is incredibly simple and convenient as everything can be done remotely. Neither the dealer, nor the Luxul support representative need to be at the customer site. The basic process for troubleshooting Luxul devices is as follows:

Once any Luxul device is found on a network that’s using Domotz PRO, a Manufacturer Support tile will appear on the Domotz PRO dashboard. The dealer can grant the Luxul support team temporary access to any Luxul device. With visibility into the device, the Luxul support team can work more closely with the dealer to investigate and resolve issues faster and with more intelligence.

Access to the network is temporary and automatically revoked after the specified time threshold or once the dealer closes the support session

Manufacturer Support feature availability
The new Luxul Manufacturer Support feature is already live in Domotz PRO. Just connect Domotz PRO to a network with Luxul devices to experience it. Domotz PRO support features for additional hardware manufacturers will be announced in the months ahead. For more information about Domotz PRO or getting started with manufacturer support, contact dealers@domotz.com.

About Domotz

Founded in 2014, Domotz develops remote network monitoring and remote tech support systems for integration companies, IT professionals and hardware manufacturers. It’s flagship Domotz PRO remote network monitoring software is powering client care in 90+ countries and is used by leading integration companies like Magnolia at Best Buy. Domotz PRO recently won the Consumer Technology Association’s TechHome Mark of Excellence for Installation/Technology Management Product of the year in 2017.

A quickly growing player in the smart home space, Domotz has established partnerships with 10+ leading hardware manufacturers including Luxul, Crestron, Lutron, Dish, HD Anywhere and many more. With over 15 million download, it’s Fing app is the most downloaded network scanner for iOS and Android.

About Luxul

Luxul is the leading innovator of simple-to-deploy professional grade IP networking solutions for use by custom installation professionals. Designed for use in both residential and commercial environments, the Luxul family offers a complete line of solutions that simplify network design and deployment—resulting in a scalable network that is both powerful and easy to install. With Luxul, installers can deliver the ultimate IP network without the complexity associated with traditional networking gear. More at luxul.com

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