Domotz will automatically create and update your Freshservice tickets when a specific network or device event occurs.
The information the users can see directly in the Domotz system is the historical bandwidth consumption, errors, and discarded packets, as well as information on the status of the port (admin and config status, negotiated bandwidth, connected device).
For example, if a specific device goes down that you are watching, Domotz will automatically create a Freshservice IT service desk ticket.
Improve your MSP customer support processes by actioning critical issues and events faster and more efficiently.