Salt Lake City, Utah and Torrance, Calif. – 29 June 2017 – Domotz, the leading provider of remote network management systems, today announced a new partnership with TRENDnet®, a global leader in reliable SMB and consumer networking and surveillance solutions.
Under the terms of the new partnership, TRENDnet’s IT, security, and AV customers will soon have access to TRENDnet branded network management hardware that is Powered by Domotz™. TRENDnet will also become part of the award-winning Domotz Pro™ ecosystem, giving TRENDnet customers access to a comprehensive suite of network management features including remote access, remote power management, alerts, network diagnostics, a customer facing app, SNMP monitoring, automation system integration, multi-protocol support, and more.
“We’re very pleased to be working with TRENDnet in bringing to market remote monitoring and management tools that will help their integrators deliver better and more cost-effective services to IT, security, and AV customers,” said Clark Roundy, CEO of Domotz. “Domotz has experienced significant traction and growth in the AV integration market and this partnership with TRENDnet will allow us to better serve the security and IT spaces.”
“We are thrilled to partner with Domotz to provide a solution that allows TRENDnet dealers and resellers to enhance their level of customer service and support,” said Rod Finney, director of sales, North America at TRENDnet. “TRENDnet’s customers can see an increase in profitability by utilizing remote network management and troubleshooting; this cost savings from the reduced number of onsite visits can also be passed on to the end user.”
TRENDnet’s new Powered by Domotz network management box will empower integrators to deliver a better customer experience and more advanced services, while also reducing service costs. TRENDnet integrators will have access to a wide range of benefits including:
Ability to offer new innovative services (remote monitoring, network security, remote support)
Proactively detect and resolve issues
Elimination of unnecessary service calls
Identify potential new sources of revenue
Availability and Launch
The TRENDnet Powered by Domotz product line is expected to be available in time for CEDIA Expo 2017.
TRENDnet is a global provider of award-winning networking and surveillance solutions to small and medium-sized business and home users. Building networking solutions since 1990, TRENDnet enables users to share broadband access, multimedia content and networked peripherals for true anywhere connectivity. TRENDnet’s diverse product portfolio includes Wireless, Internet Cameras (IP Cameras), Switches, Power over Ethernet (PoE), Fiber, Gigabit, Home Automation, Network Video Recorders (NVR), Keyboard/Video/Mouse (KVM), Print Servers, Powerline, NAS Media Servers, Multimedia Accessories, and more. To learn more about TRENDnet, please visit www.trendnet.com.
Founded in 2014, the Domotz Group comprises of
Domotz Inc, its remote network management arm, maker of Domotz PRO, the award-winning monitoring and tech support system for integration companies, IT professionals and hardware manufacturers.
Domotz Insurtech, a technology solution provider for insurance companies in the smart home and the connected office space.
The Group’s flagship Domotz PRO solution is powering client care in 90+ countries and is used by leading integration companies such as Magnolia at Best Buy. Domotz PRO recently won the Consumer Technology Association’s TechHome Mark of Excellence for Installation/Technology Management Product of the year in 2017. A rapidly growing player in the smart home space, Domotz has established partnerships with a number of leading hardware manufacturers, service providers, and integration companies.
https://cdn.domotz.com/wp-content/uploads/customer-service-plan.png445800Clark Roundyhttps://cdn.domotz.com/wp-content/uploads/2016/07/dmotz-logo-white.pngClark Roundy2017-11-17 18:47:492017-12-13 05:32:21RMM: The Foundation for a Premium Customer Service Offering – Part Two