Website Privacy Policy

Domotz Website Privacy Policy

Last Updated: 2 September 2015

Domotz is committed to respecting your privacy. This Website Privacy Policy explains the ways in which Domotz LTD and its subsidiaries and affiliates (collectively, “Domotz”) collect, use, and disclose information about you through our websites including domotz.com and domotz.com sub-domains (the “Site”).  Please note that if you sign up as a registered user of our products and services or download our mobile application, your personal information will be handled in accordance with our Products and Services Privacy Policy rather than this Website Privacy Policy.

This Website Privacy Policy was last updated  September 2015.  We may change it from time to time, so please check back regularly to keep informed of any updates.

Data collection

Information You Provide: We collect, and associate with your account, any information that you provide Domotz when you use the Site, such as when you create an account, purchase a product, or contact us. Information you provide us can include, but is not limited to, (a) your name, email address, physical address, username, password, and other registration information; (b) transaction-related information, such as billing and shipping addresses, credit card information, and any other information necessary to complete the transaction; (c) and information you provide when you contact us.

We do not collect or store your full credit card information. Our credit card processing service provider, will collect and store full payment card information from you.

Usage: We collect information from and about the devices you use to access the Site. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to the Site, and identifiers associated with your devices. .

Cookies and other technologies: We use cookies, web beacons and other tracking technologies (“Cookies”) to provide, improve, protect and promote our services, as explained in the Cookies Policy section below.

Third Party Sites and Social Media Features: Our Site contains links to other websites operated by third parties, such as social media companies Facebook and Twitter. These third party sites may collect information about you if you click on a link and they may record information about your browsing behaviour. Your interaction with these features is governed by the privacy policy of the company providing them. We do not control what information these third parties collect. Please review their privacy policies and your privacy settings on your social media sites and think carefully before clicking on third party links.

We do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Website Privacy Policy. Visit www.allaboutdnt.org for more information.

Data Use

We may use the information we collect to provide, improve and protect our services, such as for:

  • Delivering marketing communications about Domotz-related services, products or promotions. We may use service providers to send these messages on our behalf, but we do not share your email address with any other third parties without your permission.
  • Providing you with products, services, or information you request, for example when you contact us for remote support and troubleshooting;
  • Providing you with information about the Site or required notices;
  • Customizing your experience when using the Site;
  • Improving the Site and services that we provide, such as by better tailoring our content to your needs and preferences;
  • Generating and analyzing statistics about your use of the Site;
  • Detecting, preventing, and responding to fraud, intellectual property infringement, violations of law, or other misuse of the Site.

We may also combine or aggregate any of the information collected through the Site or elsewhere for any of these purposes.

Data Sharing

We do not share personal information for any commercial or marketing purpose unrelated to the delivery of Domotz products and services without asking you first. We do not rent or sell our customer lists.

The following are the limited situations where we may share personal information:

Trusted Partners working for Domotz: Domotz may occasionally use certain third party service providers to help us provide, improve, protect, and promote our services. These third parties may access your information only to perform tasks on our behalf and in compliance with this Website Privacy Policy.

Other users: Certain features on the Site may allow you to share information with other users, such as your name, email address and additional information. Please take care if you choose to do so, as we do not control how these other users will handle your information.

Business Transitions: If we are involved in a merger, acquisition or sale of all or a portion of our assets, your information may be transferred as part of that deal. We will use reasonable efforts to try to ensure that the purchaser uses your personal information in a manner that is consistent with this Website Privacy Policy.

Law & Order: We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Domotz or our users; or (d) protect Domotz’s property rights.

We may share some aggregated, anonymized and non-personal information publicly and with our partners. For example, we may publish trends about internet speed, or statistics about the type of electronic devices installed in the homes of our customers. This information may also be shared with other users to help them understanding their network as compared to others in the Domotz community, raise awareness about technical issues or help us generally improve our system. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.

Cookies Policy

We use cookies, web beacons and other tracking technologies (referred to collectively throughout this policy as “Cookies”) to provide, improve, protect and promote our services. Cookies help us with things like remembering your username for your next visit, and allow us to collect information about your browsing behaviour when you use our Site, including for example, browser type, IP address, , domains, page views, referring/exit pages, and information about how you interact with our webpages. In some of our email messages, we use a “click-through URL” linked to content on the Site. We may track this click-through data to help us measure the effectiveness of our customer communications.

Our site uses first party cookies (i.e. cookies set directly by us to your device) as well as cookies served by third parties for the purposes outlined below.  Some of the Cookies the Site uses only remain on your device while your browser is open (these cookies are known as “session cookies”) while others remain for longer periods (these are known as “permanent cookies”). The Site uses the following Cookies:

Type of Cookie Source What these cookies do How to exercise your cookie choices
Essential website cookies WordPress These cookies are automatically added by the software that runs the Site (WordPress) and are necessary for the operation of the Site.  They are typicallyused to remember your form completion preferences as you navigate through the pages of the Site, for security purposes and to improve website loading efficiency. You can control and delete these cookies through your browser settings however if you choose to do so, you may not be able to use the full functionality of the Site.
Performance and functionality cookies WordPress, WordFence These cookies are necessary to provide you some of the features of the Site, such as:

--            remembering user preferences for browsing, logging in and other features

--            Displaying the option to subscribe to our newsletter if you have not visited the site before

--            Site analytics, if you have accepted the popup related to the usage of cookies

--       Providing essential security measures

You can control and delete these cookies through your browser settings however if you choose to do so, you may not be able to use the full functionality of the Site.
Analytics cookies Google Analytics We use Google Analytics to collect information on how the Site is used and to report on website usage statistics. More information, including details on how to opt-out, is available here.
Content sharing and social networking cookies Shareaholic We use these cookies to allow you to share content and blog posts on social media channels

They are also used to prompt Users of our site to follow us (after a user shares an article)

You can control and delete these cookies through your browser settings however if you choose to do so, you may not be able to use the full functionality of the Site.

You have the right to choose whether or not to accept Cookies. However, they are an important part of how our Site works, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality the site.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser which are usually located within the “Help,” “Tools” or “Edit” facility. Some third parties also provide the ability to refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table above.

Further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, is available at the following URLs: www.allaboutcookies.org and www.youronlinechoices.eu.

Data security & retention

Security: We take security seriously and care about the integrity of your personal information. We use administrative, physical, and technical safeguards to protect the confidentiality of personally identifiable information, including encryption, firewalls and SSL (Secure Sockets Layer).

Retention: We will retain your information for as long as your account is active, as needed to provide you services or as necessary to comply with our legal obligations, resolve disputes, or to enforce our agreements.

Where: To provide you with our services, we may store, process and transmit information in locations around the world – including those outside your country. Those countries may not provide the same level of protection for your personal information as your home country, and may be available to the governments or agencies under a lawful order of those countries. Where this is the case, we will use reasonable efforts to try to ensure that your personal information is protected in accordance with this Website Privacy Policy.  By using the Site, you consent to such transfer to, and processing in, these countries. Information may also be stored locally on the devices you use to access the services.

Children

This Site is not directed to, nor do we knowingly collect information from, children under the age of 13. If you become aware that a child under your care has provided us with information without your consent, please contact us at the contact information below.

Your Choices

If you no longer wish to receive non-transactional communications from us, please click the “unsubscribe” link in any email from us, update your marketing preferences in your account, or contact us at the address below.

You can also request access to your personal information by contacting us at the address below.  Please note that some requests may be subject to a small fee.

Updates to this Policy

We may revise this Website Privacy Policy from time to time, and will post the most current version on our website. Please check back frequently to see any updates or changes to this Website Privacy Policy. If a revision materially changes your rights, we will notify you and provide you with the opportunity to consent to such changes before applying them to that information.

Contact

If your contact information changes, if you no longer wish to receive marketing communications from us, if you wish to inquire about information we have collected about you, or if you have questions or concerns about Domotz privacy, please contact us at privacy@domotz.com or 47 Castle Street Reading RG1 7SR, United Kingdom

Last Updated: 2 September 2015