Case Study | Enhancing Business Models and Client Response Times

Learn how Access Networks, a manufacturer and service provider, has improved their business model while also improving response time to their clients.

In this case study, we will look at how Access Networks has built a business around the design, creation and deployment of enterprise-grade networks for Integrators to sell reliable and robust networks for their clients. To develop their business model, Access Networks can also proactively service these networks, to ensure that the network is up and running smoothly.

About the client

Access Networks stands out as a top provider of high-quality, easy-to-install networking solutions tailored for smart homes. Their specialty is crafting unique setups specifically for professional integrators, using the best parts from well-known networking and IT brands.

Their story began in 2003, when Hagar Feiner founded the company in Los Angeles, and by 2010.

Today, Access Networks is owned by Snap One and is recognized as a leading force in delivering specialized enterprise-grade network solutions for both homes and businesses.

The Challenge

The challenge was clear: while Access Networks excelled in providing top-tier enterprise-grade networks, not all their clients were equipped with the necessary expertise or resources to manage these complex systems.

The need for robustness was evident, but the capability to maintain and manage such networks was not universally available among their client base.

The Solution

In response to this challenge, Access Networks expands its design services to include managed services, leveraging the Domotz platform to enhance its value proposition.

This expansion allows the company to offer not only quality and reliability but also efficient installations and rapid response times through their Live Monitoring service.

“By leveraging Domotz as a back-end support tool, they have created frontend value for the integrator, and they are able to scale beyond what they could before.”

Results

Fast & easy
solution

Easy to set up and use plug-and-play solution

Real-time
insights

As a benefit of setting alerts during the provisioning stage, Access Networks is able to determine when the system is getting installed and troubleshoot any problems or make any necessary changes in real time

Rapid remote
updates

Employees can make necessary adjustments remotely and ensure that network infrastructure devices are up to date, minimizing the need for physical interventions and allowing Integrators to focus on new business opportunities

Optimize
Efficiency

Thanks to the Domotz public APIs, Access Networks is able to write scripts that will validate their client’s systems are up to date. This helps ensure security and proper functionality

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Case Study | Enhancing Business Models and Client Response Times

“By leveraging Domotz as a back-end support tool, they have created frontend value for the integrator, and they are able to scale beyond what they could before.”

Results

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