Case Study | Enhancing Security and Efficiency at iDentyTech

iDentyTech Solutions is a leading provider of intuitive biometric access control products and solutions. Founded in 2010, IdentyTech provides its worldwide customers with best-in- class complete identity management solutions.

Their products are widely used across various sectors, including government, healthcare, and corporate environments. By integrating advanced biometric technologies with user-friendly interfaces, iDentyTech delivers secure and efficient access control systems that are trusted by clients worldwide.

As iDentyTech's client base grew, the complexity of managing and monitoring their biometric systems increased. They faced several challenges, including ensuring the reliability of their systems, promptly addressing technical issues, and safeguarding against potential security threats. The existing network infrastructure lacked the comprehensive monitoring capabilities needed to meet these demands, prompting the search for a more effective solution.

Before they started using Domotz, if a device went down or offline, competing products would notify them 3 minutes later. As a consequence, their technicians would have to travel to the site to unscrew the hardware from the wall to manually reboot it. If a device goes down and the device requires a reboot or troubleshooting, iDentyTech must reach out to our contractors and pay for additional labor expenses to have someone investigate the issue. Their clients depend on iDentyTech Solutions to be able to remotely troubleshoot any piece of our installed hardware at a moment’s notice, and that’s where Domotz comes in.

With the power of Domotz, their field techs can handle all those issues remotely without ever having to visit the site. Whether the device needs a quick reboot or needs to check the viewing angle of a camera, Domotz improves its business by allowing its field techs to handle all those problems at the touch of a button. Domotz allows them to quickly be alerted, often before the customer even notices, that a piece of hardware has gone down or offline. And because Domotz comes with a 5-star mobile application. Their field techs can be anywhere in the world and quickly respond right from their mobile device. With Domotz, 80% of support service calls are no longer needed. Domotz allows them to remote-diagnose and often fix the issue without ever needing to visit the site–saving iDentyTech travel and labor costs that would be involved with a site visit and contracted labor.