What information does Domotz collect?
We collect the following categories of information when you use our products and services:
- Your contact information and preferences: this includes information that you provide to us, such as your name, email address, mailing address and communication preferences in order to help us create your settings to use our products and services.
- Geo-location data: we may collect information such as zip code, area code, referrer URL, approximate location, and the time zone where our products and services are installed to provide our services and to assist you in case of troubleshooting.
- Technical information from your network and devices: we collect technical and diagnostic information about the devices in your network. For instance, we automatically collect the MAC address, maker name and model of your devices, up and down status, operating system version, unique device identifiers and the related software. We also collect real time operating status of your network and its connected devices (i.e. network speed, IP addresses, device event information such as disconnections, system activity, hardware settings, the date and time of your requests) and the related diagnostics information. We may process information from your devices so that we can send you alerts when something happens. We may also use this data in aggregated format for statistical and research purposes, for example to show you how your network performance compares with other users in your area.
- Environmental data: We may collect data from sensors or devices which may be present in your network, such as data on whether something in the room is moving, temperature data, and the occurrence of smoke or CO alarms in order to deliver such information to you or to security services during the use of our products and services.
- Collaboration and Remote Connectivity data: One of the features of Domotz is to provide you, or people enabled by you, to remotely connect to your network via secure sessions. For example, you (or others you allow) could be accessing your home PC remotely via our Remote Desktop feature or you could login remotely into the configuration page of your router or any of your home devices. Any information you access or exchange by mean of this feature (“Collaboration Data”) is considered confidential. We do not view your Collaboration Data, unless expressly authorized by you in the event of a support request.
How does Domotz use the information it collects?
We may use the information we collect to provide, develop and improve our products and services, such as for:
- Making assessments and recommendations about products, services and safety.
- Delivering marketing communications about Domotz-related services, products or promotions. We may use service providers to send these messages on our behalf, but we do not share your email address with any other third parties without your permission.
- Providing you with products, services, or information you request, for example when you contact us for remote support and troubleshooting;
- Providing you with information our products and services or the required notices;
- Customizing your experience when using our products and services;
- Improving the products and services that we provide, such as by better tailoring our content to your needs and preferences;
- Generating and analyzing statistics about your use of our products and services;
- Detecting, preventing, and responding to fraud, intellectual property infringement, violations of law, or other misuse of the products and services.
We may also combine or aggregate in anonymized and non-personally identifiable format any of the information collected through the use of our products and services or elsewhere for any of these purposes and for research, statistical and business purposes.
In what circumstances does Domotz share my data?
The following are the situations where we may share your data:
Domotz partners and third party developers: To improve their software, hardware and services designed for use with our products and services, Domotz may provide any such partner or third party developer with a subset of diagnostic information that is relevant to that partner’s or developer’s software, hardware and/or services, as long as the diagnostic information is in a form that does not personally identify you.
Law & Order: We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Domotz or our users; or (d) protect Domotz’s property rights. Your data may be collected, processed and stored by Domotz or its service providers where you or our servers reside. As a result, your data may be subject to legal requirements, including lawful requirements to disclose data to government authorities, in those jurisdictions.
How does Domotz Products and Services interact with third parties?
When you choose to connect third-party products and services through Domotz products and services, you are shown details about any proposed exchange(s) of data between Domotz products and services and the third party that is providing the products or service. In some cases, Domotz products and services or the third party will instead (or also) ask for permission to control the products that you have connected. Domotz Products and Services may receive and process information from third parties, and some of this information may be associated or stored with your Domotz products and services account.
How and where does Domotz send information?
Once connected to your network, your Domotz Agent regularly sends the data described in this Privacy Statement to the Domotz Cloud in order to enable us to provide you with the Domotz products and services.
Domotz users residing in the United States will have their information sent to Domotz Cloud servers located in the United States.
Domotz users residing in Europe and the rest of the Word will have their information sent to Domotz Cloud servers based in Frankfurt, Germany.
Where does Domotz process my information?
How long does Domotz save my data and how can I delete it?
Domotz generally stores your data on Domotz’s cloud servers until you delete or edit it, or for as long as you remain a Domotz customer, in order to provide you with Domotz services and products. All data is encrypted as it is transmitted to Domotz. You can access, and or delete the information, including your data, on the Domotz products and services at any time through the controls in your account or by writing to us at email@example.com. Most diagnostic and device data is deleted after one month if not in use. Because of the way we maintain certain services, after your information is deleted, backup copies may linger up to one month before they are permanently deleted, and we may retain certain data for a longer period of time if we are required to do so for legal reasons.
How does Domotz keep my information secure?
We take security seriously and care about the integrity of your data. We use administrative, physical, and technical safeguards to protect the confidentiality of personally identifiable information, including encryption, firewalls and SSL (Secure Sockets Layer).
What are my choices?
If you no longer wish to receive non-transactional communications from us, please click the “unsubscribe” link in any email from us, update your marketing preferences in your account, or contact us at the address below.
You can also request access to your data by contacting us at the address below. Please note that some requests may be subject to a small fee.
Updates to this Policy
If you have any questions, please contact us at firstname.lastname@example.org or writing to Unit 28, Westbourne Studios, 242 Acklam Road, W10 5JJ, England