Background Image

Identytech Solutions

IdentyTech Solutions relies on Domotz to provide real-time notifications if any part of the network goes down, allowing their team to inform the customer of such an event, and even helping them navigate the cause of the issue.

How web agencies are using insight
The Problem

Before we started using Domotz, if a device went down or offline, competing products would notify us 3 minutes later, and then our techs would have to travel to the site to unscrew the hardware from the wall to manually reboot it. If a device goes down and the device requires a reboot or troubleshooting, IdentyTech must reach out to our contractors and pay for additional labor expenses to have someone go investigate the issue. Our clients depend on IdentyTech Solutions to be able to remotely troubleshoot any piece of our installed hardware at a moment’s notice, and that’s where Domotz comes in.

The Solution

With the power of Domotz, our field techs can now handle all those issues remotely without ever having to visit the site. Whether the device needs a quick reboot or we need to check the viewing angle of a camera, Domotz improves our business by allowing our field tech’s to handle all those problems at the touch of a button. Domotz allows us to quickly be alerted, often before the customer even notices, that a piece of hardware has gone down or offline. And because Domotz comes with a 5-star mobile application, our field tech’s can be anywhere in the world and quickly respond right from their mobile device.

Image

With Domotz, 80% of support service calls are no longer needed, as Domotz allows us to remote-diagnose and often fix the issue without ever needing to visit the site – saving IdentyTech travel and labor costs that would be involved with a site visit and contracted labor.


“Domotz improves our business by allowing our field tech’s to handle all those problems at the touch of a button.”

Image
star star star star star

“Domotz has become such an important part of the IdentyTech arsenal of tools for our field techs and our customers that we now actively adding it to a new project anytime we are adding a very remote location or building an advanced network with 100-plus devices to manage. Any company or integrator considering whether or not to use it would be behind the times not to include Domotz to protect and enhance their network with the best-in-class tools.”

Ross L, Director of Support and Customer Relations

The Results

IdentyTech Solutions relies on reliable network infrastructure to make sure our products are effective solutions for our clients. Domotz allows us to have near real-time notifications of when any part of this network goes down, to inform our customer of such an event, and even help them navigate the cause of the issue thanks to the superb reporting from Domotz.

sentiment_very_satisfied
Improved customer satisfaction
local_shipping
Saved time and truck rolls
settings
Simplified client onboarding and setup
schedule
Decreased issue resolution time