Using Domotz and ConnectWise Manage your team will spend less time switching between tools and provide faster support to your customers.
Increase productivity and efficiencyReduce manual work for and rely on valuable communication between members of the staff to grow satisfied customers
Improve internal communicationBetter use of IT resources and clear lines of internal communication for your teams
Build customer satisfactionIncrease customer service experience by providing the functionality of improving staff accountability and offering a more efficient way to interact with your teams
Boost service deliverySee all the connected devices in the network and quickly identify and correct issues that can undermine performance and lead to outages
Connect your Connectwise Manage Account with Domotz and it becomes one of the available Contact Channels when creating a Shared Alert.
This means that Domotz creates and updates ConnectWise Service Tickets when a specific event occurs on the monitored networks or devices.
When the previous ticket is closed and a new event occurs on the same network or device, a new ticket will be opened and a reference to the previous ticket is provided.
Users are also allowed to associate each Agent to one specific Company/Site and optionally to an Agreement so that every time the ticket is automatically created in ConnectWise, it flows under that specific Company, within the specified Site, and optionally the Ticket might be referred to a specified Agreement in place.
Domotz developed functionality for the Connectwise Manage integration, which closes tickets automatically when the following monitored events occur:
Domotz offers the possibility for the users to select whether the tickets will be automatically closed when possible.
Save time and troubleshoot faster with Domotz and ConnectWise Manage.
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