ConnectWise Manage Integration

The Domotz + ConnectWise Manage integration enables you to instantly create and updates ConnectWise Manage tickets when a specific event occurs on the networks or devices monitored through Domotz.

Using Domotz and ConnectWise Manage your team will spend less time switching between tools and provide faster support to your customers.

Domotz + ConnectWise Manage Integration

checkiconIncrease productivity and efficiency

Reduce manual work for and rely on valuable communication between members of the staff to grow satisfied customers

checkiconImprove internal communication

Better use of IT resources and clear lines of internal communication for your teams

checkiconBuild customer satisfaction

Increase customer service experience by providing the functionality of improving staff accountability and offering a more efficient way to interact with your teams

checkiconBoost service delivery

See all the connected devices in the network and quickly identify and correct issues that can undermine performance and lead to outages

ConnectWise Manage becomes a Contact Channel for Shared Alerts

ConnectWise Manage becomes a Contact Channel for Shared Alerts

Connect your Connectwise Manage Account with Domotz and it becomes one of the available Contact Channels when creating a Shared Alert.

This means that Domotz creates and updates ConnectWise Service Tickets when a specific event occurs on the monitored networks or devices.

Always up-to-date and Alerted

ConnectWise Manage Always up-to-date and Alerted

When the previous ticket is closed and a new event occurs on the same network or device, a new ticket will be opened and a reference to the previous ticket is provided.

Users are also allowed to associate each Agent to one specific Company/Site and optionally to an Agreement so that every time the ticket is automatically created in ConnectWise, it flows under that specific Company, within the specified Site, and optionally the Ticket might be referred to a specified Agreement in place.

Automatic closure of Connectwise Manage tickets

Automatic closure of ConnectWise tickets

Domotz developed functionality for the Connectwise Manage integration, which closes tickets automatically when the following monitored events occur:

  • Device goes up
  • Agent network goes up

Domotz offers the possibility for the users to select whether the tickets will be automatically closed when possible.

Save time and troubleshoot faster with Domotz and ConnectWise Manage.

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