Automated Ticket Creation and Updating
Connect your Autotask PSA account with Domotz under Shared Alerts to receive automatic alerts for network and devices events you are monitoring.
How does the Domotz and Datto Autotask integration works?
- Domotz alerts automatically sync to Autotask PSA, creating tickets for the specific network and device alerts
- Tickets created in Autotask PSA contain all the needed information for troubleshooting a device or a network
- When the ticket is closed and a new event occurs on the same network or device, a new ticket will be opened and a reference to the previous ticket is provided
- Users can also associate each Agent to a specific account so that every time a ticket is automatically created in Autotask PSA, it flows under that specific Account
- Generated Autotask Tickets also have a direct link to the Domotz dashboard showing the affected device or network
