Domotz + Syncro MSP Integration 2.0

Document your networks, identify devices and keep your assets updated in real-time. Identify, troubleshoot, resolve and bill your customers for network and device events instantly.

This is what we call efficiency and it is facilitated by Domotz and Syncro working together.

Document networks, identify devices and synchronize your assets across both platforms in real-time thanks to the two-way integration.

Instantly create and update Syncro PSA tickets when a specific event occurs on the networks or devices monitored through Domotz.

Automatically identify all network-based assets with Domotz and send the information directly to Syncro

Two-way automatic synchronization of devices to document and track devices in real-time and streamline asset management

Help your teams save time and work smarter through real-time network and device status updates

Ticket automation to speed up processes and faster troubleshooting for customer loyalty

Domotz analyzes the network and identifies all assets including device details; IP address, vendor, model, serial number, software version, MAC addresses and more
A full inventory of the network is provided by Domotz and sent to Syncro or vice versa
Network inventory assets identified by Domotz are documented into specific categories within Syncro MSP
Documentation in Syncro MSP can be automatically synchronized with Domotz
- Synchronization direction can be customized for every individual field
All important device information about your clients’ devices and assets is readily available
Keep all your systems updated with the most recent information and ensure all team members are up-to-date on changes

Domotz and Syncro create a streamlined journey for solving issues with the networks and devices you are monitoring and managing.

An important network device you are monitoring with Domotz goes down
A ticket is automatically generated in Syncro PSA
Your Syncro ticket automation runs and notifies your team members immediately
The appropriate line items are added directly to your client’s invoice and you get paid when the recurring invoice runs
The best part? When another issue is detected with the device all previous history automatically attaches to the new ticket

Domotz developed functionality for the Syncro PSA integration which closes Syncro tickets automatically when the following monitored events occur:

Domotz offers the possibility for the users to select whether the tickets will be automatically closed when possible.

Save time and troubleshoot faster with Domotz and Syncro.