Select Voice & Data

How Domotz enabled this MSP to maintain the highest level of support expected by their customers, while continuing to grow their business.

Overview:

In this case study, we will look at how Select Voice and Data have built a reputation on quality service and rapid response. The Select Voice & Data team looked to Domotz to help scale their carrier-grade service and support to clients in government, education, enterprise, and SMB’s along with medical businesses that require hosted voice and network services.

“Through Domotz, the SV&D team has been able to respond quickly to customer problems, without the need for on-site visits. Furthermore, proactive monitoring reduced phone calls from customers by allowing SV&D to resolve issues before the problem was even noticed.”

In this Case Study:

  1. Why Service matters
  2. Exceeding customer expectations
  3. Setting up LAN Alerts for hosted voice services
  4. Service in a Scalable way

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