In this case study, we will look at how Select Voice and Data have built a reputation on quality service and rapid response. The Select Voice & Data team looked to Domotz to help scale their carrier-grade service and support to clients in government, education, enterprise, and SMB’s along with medical businesses that require hosted voice and network services.
“Through Domotz, the SV&D team has been able to respond quickly to customer problems, without the need for on-site visits. Furthermore, proactive monitoring reduced phone calls from customers by allowing SV&D to resolve issues before the problem was even noticed.”
In this Case Study:
- Why Service matters
- Exceeding customer expectations
- Setting up LAN Alerts for hosted voice services
- Service in a Scalable way