Case Study | Transforming Network Troubleshooting: Net Sciences' Success with Domotz

Net Sciences is a network service provider known for managing clients as diverse as two-user home businesses and enterprise-grade Hyper-V cluster-based environments. NSI provides end-to-end network support, from firewalls to endpoints.

Based in New Mexico, their focus is on providing and maintaining high-performance networks for nearly 30 years. This makes them unusually reliant upon cutting-edge tools that can provide real-time alerting, insights, and deep analysis.

The primary challenge Net Sciences faced was an unreliable network marked by intermittent slowdowns and VoIP issues. These problems were exacerbated by a poorly executed, 20-year-old cable plant that led to recurring disruptions and inefficiencies.

A solution that could diagnose and remedy these issues was critical for ensuring continuous network availability and performance.

They had two main goals:

• Identifying and quantifying the nature of the ongoing performance issues
• Justifying the need for the client to invest seriously in their infrastructure

To achieve this, they required tools that offered actionable data, enabling them to analyze, communicate, and effectively persuade stakeholders. What's more, they needed to be able to verify their hunch with quantifiable data.

Domotz emerged as the solution of choice for its comprehensive monitoring and management capabilities. Our software provided detailed insights into device and network metrics, which were previously cumbersome to access.

Domotz enabled easy navigation of the network topology, real-time tracking of devices, and collection of essential diagnostics and performance stats, all through an intuitive user interface and useful reporting for the end client.