Simplify and improve your team's customer support process with the Freshservice and Domotz integration. Automatically create tickets when an issue happens with any network or critical device you are monitoring.
Use the Freshservice IT service desk integration to improve your MSP service desk, deliver outstanding customer support, and action critical client network and device issues in real-time.
Simplified customer support processes and streamline service management across lines of business
Optimized processes, workflows, and alerting help you remove the unnecessary manual effort and rework
Automate repetitive tasks, automatically assign tickets, schedule reports, trigger actions, and more
Improved collaboration within and across business functions
Domotz will automatically create and update your Freshservice tickets when a specific network or device event occurs.
The information the users can see directly in the Domotz system is the historical bandwidth consumption, errors, and discarded packets, as well as information on the status of the port (admin and config status, negotiated bandwidth, connected device).
For example, if a specific device goes down that you are watching, Domotz will automatically create a Freshservice IT service desk ticket.
Improve your MSP customer support processes by actioning critical issues and events faster and more efficiently.
Tickets are automatically updated by Domotz too. For example, if a device goes down and then goes up, Domotz will automatically update the Freshservice ticket.
In addition, with the Freshservice integration, if a previous ticket is closed and a new event occurs with the same device, the new ticket will also reference the previous ticket.